Shipping & Returns
All unopened items returned within 30 days of delivery qualify for a refund minus a 20% restocking fee. Any shipping costs associated with returns will be at your expense. If the return is a result of our error, we will cover the shipping costs.
All refunds will be processed within 3 to 5 business day of the item arriving back to us. Once the refund is processed on our end it may take u to 10 business days to reflect on your bank or credit card statement. Failure to provide return information may delay the processing time.
If you need to return an item, please Contact Us 800-599-8008 with your order number and details about the product you would like to return.
• We offer Domestic Shipping to contiguous USA only
• Orders are only shipped Monday-Friday. We do not ship items on weekends or holidays.
• Shipping is FREE (UPS Standard Economy) for orders in the amount of $199 and above.
• UPS next day shipping is available upon request and is subject to UPS rates.
• If your shipping location requires special accommodations (was spelled wrong) for delivery, additional fee will apply. If a lift gate is required for your delivery, (added comma) we must be notified upon placing your orders and additional fees will apply.
• We are currently unable to ship to P.O. boxes, U.S. Territories, and APO/FPO/DPO addresses.
• Most orders made by 12pm EST Monday – Friday are shipped on the same day. Orders made after 12pm EST will ship out on the following business day.
• Standard arrival time for most orders is 2-3 business days. However, this varies depending on warehouse location and proximity to your location.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
• Signature is required upon delivery. NO EXCEPTIONS.
• If at the time of delivery, you are unavailable you may be liable for any costs associated with multiple delivery attempts.
Will call pick up is available upon request. This is subject to warehouse availability in proximity to the customers location. Pickups must be scheduled in advance to ensure availability.
Buckets shipped with roof coating products are made of metal and may bend slightly during the shipping and delivery process. Please be advised this does not damage the product in any way nor does it affect the outcome of your project.